If you encounter a false positive...

Yap about anything your heart desires. :D

To post a false nice case

Postby geraldamcdade » Mon Jan 08, 2018 1:10 am

register to the guide Portal. Or if you are logged in however in eSupport, click on My help found within the header navigation.

on the facet navigation, click New Request.

Fill inside the Product Profile and Affected working machine fields. The Request kind subject's default is the “put up a Case” choice. there may be no want to alternate it.

choose the ideal category: Virus fake Alarm.

input the scan Engine model and Virus pattern kind that OfficeScan is the usage of.

enter a topic and outline to include detection call to your case. it's miles vital to consist of falsely detected files as attachments.

Fill out the Case Urgency, CC Emails, and call technique fields.

click on the post button.

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